Refund policy
30-DAY RETURN AND REFUND POLICY
BetterNest Essentials accepts eligible return requests within 30 days after an order is delivered.
RETURN ELIGIBILITY
To qualify for a return, the item must be unused, unworn, in the same condition in which it was received, and in its original packaging. Proof of purchase is required.
To request a return, use the Contact page on our website:
https://betternestessentials.com/pages/contact
Include your order number and the email address used at checkout. If your return is approved, we will provide the return address and instructions. Items returned without prior approval will not be accepted.
RETURN SHIPPING
Customers are responsible for return-shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are not refundable.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Inspect your order when it arrives. Contact us within 7 days after delivery if an item is damaged, defective, or incorrect. Include your order number and clear photographs of the item and its packaging so we can review the issue.
NON-RETURNABLE ITEMS
We cannot accept returns for:
• Used, worn, washed, altered, or damaged items
• Items missing their original packaging
• Personalized or custom-made products
• Perishable goods
• Personal-care products that have been opened or used
• Hazardous materials, flammable liquids, or gases
• Gift cards
• Items specifically marked “Final Sale”
Discounted products are returnable unless they are specifically marked “Final Sale.”
EXCHANGES
We do not offer direct exchanges. The fastest option is to return the original item, wait for the return to be approved, and place a separate order for the replacement.
REFUNDS
We will notify you after we receive and inspect your return. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or credit-card provider may require additional processing time.
If more than 15 business days have passed since your refund was approved, contact us through: